Frequently Asked Questions (FAQ)
1. What types of tours do you offer?
We offer a variety of tours, including cultural, historical, adventure, luxury, group, private, and customized experiences.
2. How do I book a tour?
You can book a tour through our website, by phone, or by visiting our office. We recommend booking in advance, especially during peak travel seasons.
3. Do I need to pay in full when booking?
A deposit is required to secure your booking, with full payment due before the tour date. Payment options include credit/debit cards, bank transfers, and cash (for select tours).
4. Can I customize my tour itinerary?
Yes! We offer customizable tours to match your interests, schedule, and budget. Contact us to create a personalized experience.
5. What should I pack for my tour?
Packing recommendations depend on the destination and type of tour. Generally, we suggest comfortable clothing, walking shoes, sun protection, and a camera. Specific recommendations will be provided upon booking.
6. Do I need a visa for the tour?
Visa requirements vary by nationality and destination. We can provide guidance, but it’s your responsibility to obtain the necessary visa before travel.
7. Are vaccinations required for my trip?
Some destinations may require or recommend vaccinations. Check with your healthcare provider or local health authorities before traveling.
8. What is your cancellation policy?
Our cancellation policy varies by tour. In most cases:
- Cancellations made X days before the tour receive a full refund.
- Cancellations within X days may incur a fee.
- No-shows or last-minute cancellations may not be eligible for a refund.
9. Do you provide airport transfers?
Yes! We offer airport pickup and drop-off services for select tours. Please inform us in advance if you need transportation.
10. Will there be a guide on my tour?
Yes, all our tours include professional, experienced guides who provide insights about the destinations and assist with logistics.
11. What languages do your guides speak?
Our guides primarily speak English, but we also have guides fluent in Arabic, French, Spanish, and other languages. Please request your preferred language when booking.
12. Is food included in the tour?
Many of our tours include meals. Check the specific tour details to see if breakfast, lunch, or dinner is provided.
13. What happens if the weather is bad on the day of the tour?
For minor weather issues, tours usually proceed as planned. However, in extreme conditions, we may reschedule or offer a refund/alternative experience.
14. Do you offer group discounts?
Yes! We provide special rates for large groups, corporate bookings, and special events. Contact us for details.
15. How do I leave feedback or a review?
We appreciate feedback! You can leave a review on our website, Google, or social media pages.
16. How do I contact customer support?
You can reach us via phone, email, or live chat on our website for any inquiries or assistance.
